FrameWorxz Store Policy

Store Policies

Shipping Policy

Basic Shipping Charges

In the Continental United States, all items are shipped via FedEx Ground or the United States Post Office. Our system employs a shipping interface and assigns actual charges based on weight and distance to your delivery location. Typical time in transit to the 48 contiguous United States is never more than 5 working days after the order has shipped out of our warehouse.

Turnaround Time

We ship 80% of orders within 48 business hours. If an item is out of stock and will not be available within 3 days, we will take the liberty of shipping what we can and sending the remaining
item(s) separately at no additional shipping charge when they
become available. Most delayed items will ship within one week.

Expedited Shipping

When placing your order you may select an expedited service. All expedited services (2nd Day Air, Overnight, etc. are via FedEx). Orders must be placed before 11am Eastern Standard Time for expedited shipment to occur the same day. Custom Frame sectionals are an exception to this as they are made especially for you. These will take at least 24 hours to ship via expedited shipping service.

Shipments to Alaska and Hawaii

Items shipping to Alaska and Hawaii will cost more and customers will be notified of additional shipping charges via email before the order is processed. Only upon customer's approval of the shipping charges, will the order proceed.

Customers outside the United States:

Our shopping cart is not optimized to assign foreign shipping charges. However, customers outside the USA can actually order and pay on-line by using a two step process. First, email us, expressing your intention to place an order and include your name, address and telephone number. Then go the website and place the order. We will match up the order with the email you sent, notify you by email of the shipping and handling charges, and upon your approval, process and ship the order.

Back Orders

Occasionally we will experience a delay in shipping a particular item. When this happens, and when there are other items on the order, we will take the liberty of shipping those items that we can as soon as possible, and back ordering the delayed item(s). This will never result in an increase in your shipping and handling charges and you will be given notification of when you can expect the back ordered items to arrive.

Return Policies

FrameWorxz.com.com guarantees that the products it sells are of the finest quality and free from defects. (Note: An exception exists with regard to minor, normal deficiencies in natural wood.) Sometimes picture frame molding will absorb moisture and slightly warp or twist if not stored or used in a temperature and humidity controlled environment. If a product is defective, it can be returned within 30 days and a new item will be sent to you.

Merchandise should not be returned without a Return Merchandise Authorization (RMA). To notify us of a return, email us or call us at 989) 550-7648 ordered are subject to a 15% per item restocking fee. Such items must be returned within 30 days of order placement. Shipping and handling charges are non-refundable. Refunds will appear as a credit on your billing statement.

Will we sell your name? Heck NO!

The practice of selling people's personal information is a method used by some retailers to hedge costs when they are aggressive with their pricing. We don't do it. We think it's dishonest and unfair, and besides, we don't like junk mail or telemarketers any more than you do. Beware of retailers who don't offer you their policy on this. Their silence is telling you something.

Payment Methods

We accept payments via Visa, MasterCard and Discover. We also accept checks and money orders sent via mail to our address at 3540 N. Hurds Corner Caro, Michigan 48723. Note: Sales taxes will be applied to all orders being shipped to an Michigan address.

Contact Us

We realize that many people are not yet entirely comfortable shopping on line, so we offer you the opportunity to phone in your order to (989) 550-7648 or to fax it to (989)-672-4648 or to send it by mail with a check or money order 3540 N. Hurds Corner Road Caro, Michigan 48723. You can also contact us at the same address and phone to receive a brochure. We welcome your comments.

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