Store Policies

The FrameWorxz customer service goal is simple: We are committed to providing our customers with economical equipment and picture frame moldings thatinspire their creativity and meet theirexpectations. Our customer service team will assist you in answering your questions and choosing the products and moldings that will make your picture framing experience simple and rewarding. We encourage you to contact us by email at sales@frameworxz.com or call (989) 550-7648 to discuss your projects or any questions that you may have. In addition, please feel free to drop us a line to share your thoughts on the site, suggest items that need to be added, or to just to talk and gain more insight into framing your picture.

Basic Shipping Charges

In the Continental United States, all items are shipped via FedEx Ground or the United States Post Office. Our system employs a shipping interface and assigns estimated charges based on weight and distance to your delivery location. Our store is located in the Mid-Michigan area, so time in transit to the 48 contiguous United States is never more than 5 to 7 working days after the order has shipped out of our store.

Turnaround Time

We ship 80% of orders within 48 business hours. If an item is out of stock and will not be available within 3 days, we will take the liberty of shipping what we can and sending the remaining item(s) separately at no additional shipping charge when they become available. Most delayed items will ship within one week. Occasionally, we must run picture rail to replenish stockdue to volumne increases which may delay shipping. In these cases, we ship as soon as the picture frame or picture frame molding is ready.

Expedited Shipping

When placing your order you may select an expedited service. All expedited services 2nd Day Air, Standard Overnight, etc. are via FedEx. Orders must be placed before 11am Eastern Standard Time for expedited shipment to occur the same day. Custom Frame sectionals are an exception to this as they are made especially for you. These will take at least 24 hours to ship via expedited shipping service.

Shipments to Alaska, Puerto Rico and Hawaii

Items shipping to Alaska, Puerto Rico and Hawaii will cost more and customers will be notified of additional shipping charges via email before the order is processed. Only upon customer's approval of the shipping charges, will the order proceed.

Customers outside the United States:

Our shopping cart is not optimized to assign foreign shipping charges. However, customers outside the USA can actually order and pay on-line by using a two step process. First, email us, expressing your intention to place an order and include your name, address and telephone number. Then go the website and place the order. When you get to the page where you put in your name and address, key in the zip code 60067. Then you can continue on and make payment and process the order. A different amount will be shown on the confirmation for shipping and handling since the system defaults to US shipping rates. Your actual shipping costs will be higher. We will match up the order with the email you sent, notify you by email of the shipping and handling charges, and upon your approval, process and ship the order.


Back Orders

Occasionally we will experience a delay in shipping a particular item. When this happens, and when there are other items on the order, we will take the liberty of shipping those items that we can as soon as possible, and back ordering the delayed item(s). This will never result in an increase in your shipping and handling charges and you will be given notification of when you can expect the back ordered items to arrive.

Return Policy

FrameWorxz.com guarantees that the products it sells are of the finest quality and free from defects. If a product is defective, it can be returned within 30 days and a new item will be sent to you.

Merchandise should not be returned without a Return Merchandise Authorization (RMA). No refunds, credits or returns will be accepted or processed without an RMA number. To notify us of a return, email us or call us at (989) 550-7648. Items that are returned because they were incorrectly ordered are subject to a 15% per item restocking fee. Such items must be returned within 30 days of order placement. Shipping and handling charges are non-refundable. Refunds will appear as a credit on your billing statement.

Custom Sectional frames may not be returned to for a credit or refund. Each Custom Sectional frame is made especially for you at the size you request. We will replace any Custom Sectional Frame if we have not cut the frame to the size that was requested.

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